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Shipping policy

  1. Free shipping with every order upon HK$500 and above.
  2. HK$30 delivery fee will be charged for order below HK$500.
  3. We only ship to Hong Kong SAR, including Hong Kong Island, Kowloon, New Territories and outlying islands. Delivery services to Macau SAR, Mainland China region and oversea are not available now.
  4. Shipment will arrive at the shipping address in around 7 business days under normal circumstances. Delivery service is not available on Sundays and Public Holidays. Delivery service might be affected in light of festive, special weather conditions, traffic disruption occasion and the vacancy of SF lockers.
  5. If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded.
  6. We offer SF Standard Delivery Service or SF Store/ Locker Self-pickup Service.
  7. S.F Standard Delivery Service:
    • Orders will be delivered to the address and phone no. provided by customer when placing their order.
    • P.O Box is not accepted as shipping address.
    • Standard Delivery Service is NOT available in specified destinations, including warehouse, logistics center, airport, container terminals, Hong Kong Convention and Exhibition Center and AsiaWorld-Expo. Delivery service is also NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.
    • An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.
    • Delivery Schedule (in exception of Outlying Islands. Please refer to ‘Outlying Islands Delivery Schedule’):
      Monday to Saturdays: 09:00 – 19:00
      Sundays and Public Holidays: closed
    • Outlying Islands Delivery Schedule:
      Cheung Chau   Mondays and Thursday  14:00 - 18:00
      Lamma Island  Tuesdays and Fridays  14:00 - 18:00
      Peng Chau   Wednesday and Saturdays 14:00 - 18:00
  1. S.F Store Self-pickup Service:
    • Orders can be delivered to SF Stores selected by customer at checkout. For business hours of SF stores, please refer to http://www.sf-express.com/hk/tc/other_services/sf_station/sf_station_network/
    • All +852/+853/+86 mobile number entered should be able to receive SMS notifications. Customer has to pick up the parcels at specified location within 3 days after receiving the SMS notification. Customer should directly contact SF Express Customer Service Hotline rearrange pickup for overdue parcels.
  2. S.F Locker Self-Pickup Service:
    • Orders can be delivered to SF lockers selected by customer at checkout. For business hours of SF stores, please refer to https://www.sf-express.com/hk/tc/other_services/intelligent_cabinet/ef_locker/
    • All +852/+853/+86 mobile number entered should be able to receive SMS notifications. Customer has to pick up the parcels at specified location within 30 hours after receiving the SMS notification. Customer should directly contact SF Express Customer Service Hotline rearrange pickup for overdue parcels.
    • SF Express Customer Service Hotline and Office Hours:
      SF Hotline： +852 2730 0273
      Mondays to Fridays 08:00 - 20:30
      Saturdays, Sundays and Public Holidays 08:00 - 20:00