FAQs
How can I pay for my order? Do I need to pay the delivery cost?
We accept payments made by Visa, MasterCard, American Express, Shop Pay, Apple Pay and Google Pay. Free shipping with every order upon HK$500 and above. HK$30 delivery fee will be charged for order below HK$500.
What should I do if I cannot complete the payment process?
If you have correctly filled in all information but are unable to complete the payment process, we would need more information from you in order to follow up. Please contact our Customer Service via email anotherplanetbeauty@gmail.com by providing your log in phone number, email address and screenshots of relevant web pages.
I have successfully made the payment and my credit card has been charged. However, the system has failed to create an order. What should I do?
We would need more information from you in order to follow up. Please contact our Customer Service via email anotherplanetbeauty@gmail.comby providing your log in information, payment record and screenshots. As it takes time to handle your enquiry, we will follow up with you within 1-2 working days after receiving it.
What are the areas covered by the delivery service? Can my order be shipped to areas outside Hong Kong?
Delivery service is only available for Hong Kong orders, covering Hong Kong Island, Kowloon, New Territories and Outlying Islands. This service is currently unavailable in specified areas, including: Macau SAR, Mainland China region and oversea. In addition, we do not accept P.O. Box as delivery address.Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If you wish to have the items of one order to be sent to multiple addresses, you will need to place a separate order for each address.
What is the earliest delivery time for my order?
As it takes time to prepare your parcel, under normal circumstances, it will be ready for shipping in 7 business days upon confirmation of payment. Please allow extra time for delivery to remote areas. This is for reference only as the actual situation might vary depending on stock availability, traffic disruption occasion and the vacancy of SF lockers. In addition, delivery service is not available on Saturdays, Sundays and public holidays.
I have not yet received my order. What should I do?
To track your parcel, you can contact SF Express directly with the Waybill number. If you would like to track your parcel, please contact SF Express. In the unfortunate event that you cannot locate the package when the tracking information confirms delivery, we suggest you check with neighbours or family members and look around the delivery location. You may also get in touch with SF Express by phone at (852) 2730 0273.
How do I cancel, return or exchange my product(s)?
All orders once successfully made cannot be cancelled, refunded nor exchanged. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
I cannot find my question on this list. What should I do?
Should you have further enquiries, please contact us via email anotherplanetbeauty@gmail.com by providing your registration phone number, email address and screenshots of relevant web pages. As it takes time to handle your enquiry, we will follow up with you within 1-2 working days after receiving it.
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How can I get my own customized program?
360° SKIN TRANSFORMATION starts with our AI Skin Analyzer, which is an online questionnaire curated by our skin care professionals and dermatologists. Everyone has their own set of skin care problems at any given moment, as such, our 6-part questionnaire is the starting point to acquire insights about your skin, allowing us to devise the most accurate formulation for your 28-day renewal package based on your current skin condition.
What is the Signature blend program?
Signature blend program is the most popular combination that suits most of the skin. It is suitable for busy people who don’t have time for skin analysis.
Where do the products come from?
All high-grade ingredients & formulation directly from Germany and U.S.A
What is AI Skin Analyzer?
AI Skin Analyzer is an intelligent algorithm that builds a model of your current skin state. Throughout 6 parts of online questionnaire, we fully understand your behavior and skin situation so as to come up with the anti-aging solution that suits you well.
How does the program work?
Throughout 5 unique products work synergistically along with skin renewal cycle with 4 stages:
1st Stage: Exfoliating Mildly exfoliate of the epidermal dead skin to soften the thick epidermal, allowing better absorption of the boosters and serum P.
2nd Stage: Hydrating Recharge skin with hydration. Without clean (step 1) and hydrated skin, the special formulations will not be absorbed effectively.
3rd Stage: Collagen+ The first 2 steps are about resetting the skin with mild anti-aging progress; we are now ready for more advanced skin treat – quickening the collagen reproduction and regeneration.
4th Stage: Firming Firming promotes cell renewal resulting in a younger and sharper face contour.
Throughout the whole process, Serum P, our versatile multi-function serum helps to inject all anti-aging nutrients to the skin to ensure the optimal result.
What do I expect to see in each of the stage?
1st Stage: With exfoliation, you can visualize your skin resume with bright and translucent status. During exfoliation period, you may see some debris/dirt rise to the surface of the skin, you may use a deep-clean mask to further boost the exfoliation effect.
2nd Stage: Skin is pumped with hydration courtesy of high-grade Vitamin B5, your skin will feel smooth and supple.
3rd Stage: Pores will become smaller, allowing skin to look more refined. You can feel smoother skin.
4th Stage: You will be able to feel the elasticity of your skin. Wrinkles or any finelines will be shallower and you can witness your firmer skin with vitality.
How to use the product?
- Each morning and evening: cleanse and tone your skin.
- Apply 1-2 drops of your booster (Exfoliate/Hydrate/Collagen+/Firm) boosters for 28 days *Each 3ml booster should be consumed within 2 days*
- Apply 1 pump of Serum P after the booster is absorbed by the skin, use your finger to tap the serum until it is absorbed.
- Apply moisturizer & UV if exposed to sunlight
Can I go to do facial or treatment during the program?
Yes, you can go on with your usual facial treatment. Further aggressive medical treatment, please get your doctor’s advice.
Can I use other serums during the program?
Basically, you don’t need to use extra serum during the program.
Can I use it during pregnancy or under medication?
Please consult your doctor’s advice.
Do products contain paraben?
Our products do not contain any paraben to ensure the safety.